SHIPPING POLICY
Karoya / Last updated: 8 May 2026
Karoya takes care to package and dispatch your order promptly and safely. While we work with trusted courier partners, please note that once your order has been dispatched, delivery is managed by the courier service and is subject to their timelines and conditions.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Custom orders may require additional time depending on complexity and quantity — we will communicate any extended lead times with you directly.
Shipping Methods & Costs
We ship within South Africa only using trusted courier services. A flat rate shipping fee of R125 applies to all orders, regardless of delivery location or order size. This will be reflected at checkout before you confirm your order.
Delivery Times
Standard deliveries typically take 2–7 business days within South Africa. Please note that delivery times may vary due to courier schedules, public holidays, or circumstances beyond our control. Delivery dates provided are estimates and cannot be guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery directly with the courier.
International Shipping
Karoya currently ships within South Africa only. We do not offer international shipping at this time. (Kindly contact us should you require international shipping, different rates and charges will apply and need to be calculated).
Lost or Damaged Packages
We package all products with care to minimise the risk of damage in transit. However, once your order leaves our premises, responsibility for delivery passes to the courier.
If your order arrives damaged, please contact us within 48 hours of receipt and include photographs of both the packaging and the damage. We will do our best to assist you and follow up with the courier on your behalf.
If your order has not arrived within the expected timeframe or your tracking shows no movement, please don't hesitate to reach out to us as soon as possible. We will investigate with the courier and keep you informed every step of the way.
While we will assist with courier claims where possible, Karoya cannot guarantee replacement or refund in cases where the loss or damage occurred after the order left our premises. Each case will be handled with care and fairness.
Contact Us
For any shipping-related queries, please get in touch with us:
Information Officer: Lelani Smit
Business: Karoya
Email: Karoyasoaps@gmail.com
Location: Somerset East, South Africa.