Privacy Policy
Legal disclaimer
The information provided on this website is for general informational purposes only. While Karoya Soaps takes care to ensure that product descriptions, ingredients, and content are accurate, we make no representations or warranties, express or implied, regarding the completeness, accuracy, or suitability of the information for any particular purpose.
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All products are handcrafted and intended for external use only unless otherwise stated. Individual reactions may vary. Karoya Soaps does not provide medical advice, and our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have sensitive skin, allergies, or a medical condition, please consult a qualified healthcare professional before use.
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By using our products, you acknowledge that use is at your own discretion and risk. Karoya Soaps shall not be held liable for any loss, damage, or adverse reaction arising from the use of our products.
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By accessing this website and purchasing our products, you agree to this disclaimer.
Privacy Policy
Karoya Soaps respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
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1. Information We Collect:
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We may collect and process the following personal information:
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Name and surname
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Email address
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Contact number
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Delivery and billing address
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Order and payment information (processed via secure third-party payment providers)
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Any information you voluntarily provide through contact forms, custom order requests, or email correspondence
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2. How We Use Your Information:
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Your personal information is collected and used for the following purposes:
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To process and fulfil orders
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To communicate with you regarding enquiries, orders, or custom requests
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To deliver products and services
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To comply with legal and regulatory obligations
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To improve our products, services, and website experience
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We do not sell, rent, or trade your personal information.
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3. Lawful Basis for Processing:
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We process personal information only when it is:
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Necessary to perform a contract with you
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Required by law
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Provided with your consent
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Required for legitimate business purposes, in a manner that does not infringe your rights
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4. Sharing of Information:
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We may share personal information with trusted third parties only where necessary, including:
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Delivery and courier services
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Payment processing providers
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Website hosting and technical service providers
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All third parties are required to safeguard your information and use it only for the agreed purpose.
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5. Data Security:
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We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. While no system is completely secure, we strive to protect your data with care and integrity.
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6. Retention of Information:
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
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7. Your Rights:
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In terms of POPIA, you have the right to:
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Request access to your personal information
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Request correction or deletion of your information
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Object to the processing of your personal information
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Withdraw consent where applicable
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Requests may be submitted using the contact details below.
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8. Cookies:
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Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings, although this may affect website performance.
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9. Changes to This Policy:
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Karoya Soaps reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page.
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10. Contact Information:
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If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:
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Karoya Soaps
Email: Karoyasoaps@gmail.com
Somerset East, South Africa