Terms & Conditions

Welcome to the Karoya Soaps website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

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1. Eligibility

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This website and its services are intended for users in South Africa who are 18 years or older. By using this website, you confirm that you meet this eligibility requirement.

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2. Website Use

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• You agree to use this website for lawful purposes only.

• You may not misuse, disrupt, or interfere with the website or its services.

• Karoya Soaps reserves the right to suspend or restrict access to the website at any time for any reason, without notice.

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3. Products and Services

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• Karoya Soaps sells handmade soaps, lotions, and related products.

• Product descriptions are provided in good faith. We aim for accuracy but do not guarantee that descriptions, images, or specifications are error-free.

• We may update, modify, or discontinue products or services at any time without prior notice.

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4. Orders and Payment

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• Orders can be placed through the website or by other approved methods.

• Payments may be made via EFT, credit card, SnapScan, PayFast, or other methods offered on the website.

• All prices are in South African Rand and include VAT where applicable.

• By placing an order, you agree to pay the full amount, including shipping costs.

• Karoya Soaps reserves the right to cancel any order or refuse service for any reason.

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5. Custom Orders

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Custom orders are accepted upon request and may incur additional terms, costs, and lead times. Please contact us directly to discuss your requirements.

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6. Shipping and Risk

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• Products are shipped according to the Shipping Policy.

• Risk passes to the customer once the package leaves our premises.

• While we take care in packaging, Karoya Soaps is not responsible for courier delays, loss, or damage during transit.

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7. Returns, Refunds, and Cancellations

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• Due to the nature of handmade products, returns or refunds are generally not accepted unless products are damaged or incorrect.

• Please refer to our Returns and Refunds Policy for more details.

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8. Intellectual Property

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• All content on this website, including text, images, logos, graphics, and product designs, is the property of Karoya Soaps and protected under copyright and intellectual property law.

• You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.

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9. Warranties and Disclaimers

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• Our products are handcrafted using quality ingredients, but individual results may vary.

• Karoya Soaps makes no warranty that the website will be uninterrupted, secure, or error-free.

• All products are used at your own risk. Please read product labels and the Legal Disclaimer before use.

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10. Account Suspension and Termination

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• Karoya Soaps may suspend or terminate user accounts, access to services, or website use at its sole discretion, including for misuse of the website or breach of these Terms.

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11. Force Majeure

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Karoya Soaps shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or courier disruptions.

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12. Privacy and Accessibility

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Your use of the website is also governed by our Privacy Policy and Accessibility Statement, which can be found on this website. By using our website, you agree to these policies.

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13. Changes to Terms

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• Karoya Soaps reserves the right to update or modify these Terms and Conditions at any time without prior notice.

• Updated Terms will be posted on this page, and continued use of the website constitutes acceptance of the new Terms.

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14. Limitation of Liability

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• Karoya Soaps is not liable for indirect, incidental, or consequential losses arising from the use of this website or our products.

• Liability is limited to the purchase price of the products in question.

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15. Governing Law

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These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

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16. Contact

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If you have questions about these Terms and Conditions, please contact us:

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Karoya Soaps
Email: KaroyaSoaps@gmail.com
Somerset East, South Africa